WE'VE CHANGED HOW WE DO BUSINESS TO SUPPORT YOU
All of our departments remain open to help you with your essential vehicle service, repair and replacement needs. We have evolved how we do business to ensure that we can provide you with a safe and convenient experience. We have implemented a mask policy for our staff and established a visitor log for contact tracing in the unlikely event of an exposure.
Our Service and Parts departments remain available to serve your vehicle repair and maintenance needs in a new way.
Drop-in for your Express Service
Simply drive in to one of our service lanes and experience a touchless key transfer and handover.
Our team of trained technicians will get to work and keep you informed via walkaround videos.
Once your car is ready, all major touchpoints such as door handles and steering wheels will be sanitized. Contactless/remote payment and a touchless vehicle pick up can be arranged.
Use MyGarage to check back on your viewed vehicles, save vehicles across all your devices and get alerted if a vehicle's price changes or is sold.
Contact us to request a live video consultation with a Product Advisor or receive a walkaround video tour.
Book your private appointment and come in for a solo test drive.
When you are ready to make a purchase, call us to discuss the available incentives, financing, insurance and add-ons like warranties and protection packages.
Once all the documentation is complete, we can schedule a touchless delivery of your vehicle.
*All VSA standard rules for vehicle purchase apply
Toyota Financial Services is here to support you through these exceptional circumstances.
- Customers can request payment relief by calling TFS customer service at 1-800-661-3062. Accommodations will be evaluated on a case-by-case basis.
- For customers with leases coming due and you could like to discuss lease end extensions, please contact Destination Toyota*
If you require other account information, login to the Toyota Customer Portal, where you can easily request changes to your account from the comfort and convenience of your own home. You can also submit your concerns and an employee will reach out to you at the next available time. It is quick, easy and available 24/7.
Note: Not all loans are with Toyota Financial Services, please review your contract or contact our finance office for information at firstname.lastname@example.org.
*Time-limited offers. Certain offers apply to existing Toyota owners. Terms and conditions apply. See your Toyota Dealer for complete details.
We will continue to update this page as new information becomes available and our operations adapt.
If you have any questions or feedback, please email us at email@example.com.