DTB Customer Vehicle Status

• Sold Orders are entered daily and in the order they are received. Some order combinations have longer wait times due to demand exceeding supply.
• Sold Orders have a particular nomenclature: SO0000###### (two letters S+O, four zero’s and six numbers)
• Any change in colour, trim or production cut will result in a new Sold Order number. That will require a sales manager to look it up.
• Sold Orders that get filled will be assigned a Vehicle Tracking Number (VTN)

 
Wait times will be determined by how many vehicles are built against demand. Increased production speeds things up; decreased production slows things down. In the event other guest orders are cancelled or changed, the waiting time will be reduced.
 

• They were sold out of ‘open stock’ production or we traded available stock to match a customer's sold order.
• This will also apply to any TRD PRO, RAV PRIME or BZ4X as they are manually assigned by Toyota Canada.
• Destination Management will track and search vehicle status by VTN after fulfilment, not Sold Order numbers